UPMC Hillman Cancer Center

April 2012

Here at University of Pittsburgh Cancer Institute and UPMC CancerCenter we pledge to be patient-centered and research-driven. The provision of high quality cancer care is foremost in everything that we do, and we are constantly striving to improve across UPMC CancerCenter. We are delighted to announce that these efforts have not gone unrecognized.

On April 6, 2012 we received notification that UPMC CancerCenter has received certification from the Quality Oncology Practice Initiative (QOPI), a quality assurance program of the American Society of Clinical Oncology (ASCO). QOPI was developed by world-renowned practicing oncologists and quality experts, using clinical guidelines and published standards, such as the National Initiative on Cancer Care Quality (NICCQ), ASCO/NCCN Quality Measures, and ASTRO/ASCO/AMA PCPI Oncology Measures. We believe we are the largest academic medical center/community network to receive this coveted designation. All of our sites participated in this quality improvement effort which included hundreds of chart reviews and abstractions and a site visit at five UPMC CancerCenter sites. Special thanks to physician champion, Peter Ellis, M.D., nursing champion, Susan Frank, R.N., and Kyle Bird, who oversaw this critical activity.

In addition, six cancer-oriented projects were among those recognized with special awards at the 2012 Presbyterian-Shadyside Hospital Quality Fair. They include:

Standardizing Head and Neck Mask Fabrication, Radiation Oncology
Award: The People's Choice Award

Creating a Welcome Center at Hillman Cancer Center
Award: The Shadyside Hospital Foundation Award “Special Recognition for Safety Achievement”

Improving Nutrition Services In The Cancer Center Hospital-Based Clinics
Award: 2nd Place, Innovation

Bridging the Gap: A Collaborative Approach to Building a Safe Oncology Patient Hand-Off
Award: 1st Place, Patient Safety
Award: The Shadyside Hospital Foundation Award “Special Recognition for Safety Achievement”

Reengineering Pharmacy and Patient Flow
Award: 2nd Place, Patient Satisfaction

Creating an Electronic Education Program at Hillman Cancer Center
Award: 3rd Place, Innovation

Congratulations to the many individuals who participated in these efforts to do the best possible work on behalf of our patients. We are especially grateful to Kyle Bird, Sue Frank, Ashley Ketterer, Shani Weber, Sharon Hanchett, and all the Performance Improvement teams for their leadership.

Of course we are delighted that our quality assurance and improvement activities have been favorably reviewed by our peers, but our greatest concern is that our patients and their families benefit from our efforts. Truly we believe that their care is our commitment. We hope our patients and their families agree!